FAQ – We’re here to help!

I’m Lost, How Do I Find My Size?

Uchimada lists all size according to standard US sizing. As we only sell asian lingerie, the sizes are quite small as generally they are made for a petite frame.  If you want to know what size you are you can find our sizing chart here.

I Am A Blogger/Instagrammer/Youtuber. Would You Be Interested In Collaborating?

Yes times a million! If you own a site and would like to run a giveaway, do a review or you have another super idea that you think will tickle our fancy, shoot us an message via our contact page! If we fall madly deeply in love with your stuff, we’ll definitely contact you for sponsorship!

Do You Ship To My Country?

Yes! We ship worldwide!

I Accidentally Put in the Wrong Address. Can I Change it!?

You can but we need you to contact us ASAP. We process orders at 6pm everyday. If you let us know before 6pm on the day you ordered it, we can change the address. However, if it is after this time and the parcel has been dispatched, we cannot change it. We are not responsible for any misdelivery this time.

How Long Does Shipping Take?

We ship from all around the globe to bring you these treasured designs so sometimes shipping can be a little slow. On average it takes 10 – 15 business days but can take up to 30. You can read everything you need to know about shipping and returns here.

Can you send me a tracking number?

As we do try to keep the cost as low as possible for you, we use local postage systems rather than more expensive services such as Fedex etc. so we will send you through a tracking number when your package has been dispatched and has entered your country’s borders.

Help! My set is marked a cup down! What’s with that?

Don’t stress! As we work with a number of different labels from across Japan, Korea and Asia, sizes can often be marked in European/Asian sizing and not US when received. However and of course, if you feel like you’ve received an incorrect order feel free to shoot us a message! :)

Need to get in touch? Head over here and shoot us a message.